Effective Date: March 24, 2025

At Lodge Linga Longa, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with us, whether through inquiries, bookings, or during your stay at our lodge in Queenstown, Eastern Cape.

1. Information We Collect

We may collect the following personal information when you contact us, make a booking, or stay at our lodge:

• Name, email address, phone number, and physical address.
• Details related to your booking, such as dates of stay, room preferences, and special requests.
• Information provided during events or inquiries, such as dietary preferences or event requirements.

2. How We Use Your Information

We use your personal information to:

• Process and manage your bookings for accommodation or events.
• Communicate with you about your stay, including confirmations, updates, or special requests.
• Respond to inquiries or provide customer support.
• Ensure a personalized experience during your stay or event at Lodge Linga Longa.
• Comply with legal obligations, such as maintaining guest records as required by law.

3. How We Protect Your Information

We take reasonable steps to safeguard your personal information:

• Your data is stored securely in our booking and guest management systems, accessible only to authorized staff.
• We do not share your information with third parties unless required by law or with your explicit consent (e.g., for event coordination with external vendors).
• We do not process payments online, as we accept cash only, reducing the risk of financial data exposure.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information:

• With service providers (e.g., event caterers) only when necessary and with your consent.
• If required by law, such as for legal compliance or safety purposes.

5. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct or delete your information if it is inaccurate or no longer needed.
• Object to the processing of your information, where applicable.
  To exercise these rights, please contact us using the details below.

6. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example, we may keep booking records for a period to comply with legal or tax obligations. Once no longer needed, your information is securely deleted or anonymized.

7. Cookies and Website Tracking

Our website does not use cookies or tracking technologies to collect personal information. Any information you provide through our contact forms is used solely for responding to your inquiries or managing bookings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us:

• Lodge Linga Longa
• Address: 3km along the N6, Queenstown, Eastern Cape
• Phone: 082 920 6939
• Email: admin@lodgelingalonga.co.za